Customer Service Counter Staff - Luxury Hospitality (Bali)

Join a dynamic hospitality team in Bali’s most prestigious locations! As a Customer Service Counter Staff, you will be the first point of contact for guests, ensuring a seamless and memorable experience with your professionalism and warmth. This role is perfect for individuals passionate about luxury hospitality and delivering exceptional service. Based in Bali, you’ll have the opportunity to work in stunning locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

In this role, you’ll handle guest inquiries, reservations, and check-ins with a smile, using our in-house property management system (PMS) to manage bookings efficiently. Your day will be a mix of administrative tasks and direct guest interaction, all while contributing to a positive guest experience. We offer competitive compensation and a vibrant work environment that values your contributions.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at the front desk, ensuring a warm and welcoming atmosphere.
• Handle guest inquiries, reservations, and check-ins efficiently using our PMS.
• Manage guest check-outs and ensure all necessary procedures are completed.
• Coordinate with housekeeping and other departments to ensure smooth guest experiences.
• Provide information about local attractions, dining, and activities to enhance guest satisfaction.
• Maintain a clean and organized front desk area.
• Assist with event planning and coordination for special occasions.
• Adhere to hotel policies and procedures, ensuring compliance with regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in hospitality or customer service roles.
• Excellent communication and interpersonal skills.
• Fluency in English, with basic knowledge of Bahasa Indonesia.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong organizational and problem-solving skills.
• Familiarity with PMS software is a plus.
• Enthusiasm for luxury hospitality and a passion for delivering exceptional guest experiences.
• Ability to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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